http://www.deloitte.com/view/en_CA/ca/industries/government/unlocking-government/index.htm?theme=opengov
Also, I try to remember to save most of the documents I posted here in mydelicious and I use civicaccess and coacid as tags - coacid is a more precise tag while civicaccess is used by a broader communty.
Cheers
t
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Tracey P. Lauriault
613-234-2805